This Privacy Policy explains how Explore Port processes personal data in connection with its website, inquiries, and guided culinary and market tour services.
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering a contract, legitimate interests, consent where required, or compliance with legal obligations. We limit processing to what is relevant for booking, communication, service delivery, and site administration.
Where GDPR applies, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability in appropriate cases. If processing is based on consent, you may withdraw it at any time for future processing. You may also raise a concern with the competent supervisory authority.
We use personal data to respond to inquiries, manage booking requests, confirm dates and group details, collect and record dietary information you choose to provide, coordinate route and tasting arrangements, process payments, communicate practical tour details, operate and secure the website, maintain records, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related operational functions. Where necessary for a booking, we may also share limited information with venues or other operational partners involved in confirming the requested experience.
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to enforce our terms, or to protect the rights, safety, or security of our business, users, or others.
We may collect identification and contact details, booking and preference information, dietary information you choose to provide, communication records, payment-related information needed to process a booking, and technical data such as device, browser, and usage details. For private culinary routes and guided tasting experiences, we may also process group size, requested dates, meeting-point details, and route preferences.
We receive data when you submit an inquiry, request a booking, communicate with us, or provide details needed to confirm a route, venue availability, or dietary requirements. We also collect limited technical information automatically through the website and may receive payment status or confirmation information from payment or service providers involved in the booking process.
We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, while others support analytics or preference storage. If you disable certain cookies, parts of the site may not function as intended.
Subject to applicable law, you may have rights to access your data, request correction of inaccurate information, ask for deletion, object to certain processing, or request restriction of processing. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise a privacy right, please provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity or clarify the scope of the request before responding.
We keep personal data only for as long as needed to handle inquiries, manage bookings, provide the requested service, resolve disputes, maintain records, and meet legal or accounting requirements. When data is no longer needed, we delete it or anonymize it where appropriate.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
